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What
is the order cut off time to have an order processed?
How can I check the status of my order?
Can I change my order after I have placed
it?
How can I pay for my order?
Do Prime Restaurant Gift Cards
have an expiry date?
Where can Prime Restaurant Gift Cards
be redeemed?
What currency are your gift cards
in? What currency will show on my credit card?
Is your website secure?
What are Concierge Connection's hours
of operation?
Who is Concierge Connection Inc. in
relation to Prime Restaurants?
SHIPPING & HANDLING INFORMATION
What is the order cut off time to have
an order processed?
All orders received before 10:00am ET will be shipped
the same-day. Orders received after this time will be
shipped on the next business day. Orders placed on Saturdays,
Sundays and Public Holidays will be shipped on the next
business day.
How
can I check the status of my order?
Call or email us to inquire about the status of your order,
please be sure to include the order number from the confirmation
page.
Can
I change my order after I have placed it?
Email customerservice@conciergeconnection.com
or call (416) 236-4985 to see if the correction can be
made. Please ensure that the information you provide us
is correct before making the purchase, as Concierge Connection
Inc. is not responsible for gift certificates sent to
the wrong address.
How
can I pay for my order?
When placing an order online or by phone, you must use
a credit card. Concierge Connection Inc. accepts Visa,
MasterCard, and American Express.
Do
Prime Restaurant Gift Cards have an expiry date?
No, Prime Restaurant Gift Cards have no expiration
date.
Where
can Prime Restaurant Gift Cards be redeemed?
Prime Restaurant Gift Cards are redeemable at all
East Side Mario's, Casey's, Fionn MacCool's and Esplanade
Bier Market.
Where
can I find the nearest Prime Restaurant location?
Click below for:
East
Side Mario's
Fionn
MacCool's & Prime Pubs
Casey's
Esplanade Bier
Market
What
currency are your gift cards in? What currency
will show on my credit card?
Prime Restaurant gift cards are in Canadian funds.
If you have a Canadian credit card then you will be charged
in Canadian funds. For US customers your credit statement
will show the US equivalent of your total purchase. Concierge
Connection Inc. will be the name stated on your credit
statement.
Is your website secure?
Protecting
the safety of your credit card information is very important
to us. We use Secure Sockets Layer (SSL) technology to
protect the security of your credit card information as
it is transmitted to us. SSL is the standard in Internet
encryption technology, and is a highly sophisticated method
of scrambling data as it travels from your computer to
our servers. As an additional security measure, credit
card information will NOT be stored or remembered after
your order has been processed.
What are Concierge
Connection's hours of operation?
Concierge Connection is open Monday to Friday from 9am
to 5pm ET (Eastern Time).
Who
is Concierge Connection Inc. in relation to Prime
Restaurants?
Concierge Connection Inc. is an authorized reseller of
Prime
Restaurant
Gift Certificates.
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